about FLAME University
FLAME University (Foundation for Liberal and Management Education), a private co-educational and fully residential university based in Pune, India gets a complete 360-degree view and detailed information of their students, faculty, and staff members by leveraging Salesforce Experience Cloud.
Industry: Education
Country: India
Products used: Sales Cloud & Experience Cloud
Integration: Payment Gateway (Razorpay)
The Challenges
- Capture Student’s information in a single place rather than storing the same information at multiple levels.
- Login provision for students to access the courses they are interested in.
- Provision of the portal that can be used to assess the students learning as well as their attendance in person.
- Helps in broadcasting the message to every individual in terms of notifications.
- Missing 360-degree view of students as well as their progress on exams.
- Update the minutes/discussion done internally within the faculty members for the progress.
- Missing online payment when students opt for specific courses.
- Raise a ticket in terms of any issues, or suggestions.
What did we do
Solution
- Custom solutions developed for the students as well as staff using the «Experience Cloud».
- Students are provided permission to block their attendance when they are in the classroom.
- Geo-locations are captured for each student and «check-in» as well as «check-out» of the classes to maintain integrity.
- Multiple processes for students, hostels, staff members, and announcements are developed in a manner so that information is broadcast at a run time.
- MIS is facilitated by the university so that all the information is available to the stakeholder team.
- Launching of the application via native mobile application was done so that it is accessible from anywhere.
- Integration with Razor Pay for online payment for the students.
Result
- Build the university’s confidence by removing the manual intervention taken over by automation.
- Complete 360-degree information for the students/staff members/admin/etc. as well as their payment information
- UI was designed and developed in a manner that covers all aspects of the student’s Journey.
- Information is available 24/7, up-to-date, and in real-time.
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