“FLAME University: Elevating Academic Excellence”

about FLAME University

FLAME University (Foundation for Liberal and Management Education), a private co-educational and fully residential university based in Pune, India gets a complete 360-degree view and detailed information of their students, faculty, and staff members by leveraging Salesforce Experience Cloud.

Industry: Education
Country: India
Products used: Sales Cloud & Experience Cloud
Integration: Payment Gateway (Razorpay)

The Challenges

  • Capture Student’s information in a single place rather than storing the same information at multiple levels.
  • Login provision for students to access the courses they are interested in.
  • Provision of the portal that can be used to assess the students learning as well as their attendance in person.
  • Helps in broadcasting the message to every individual in terms of notifications.
  • Missing 360-degree view of students as well as their progress on exams.
  • Update the minutes/discussion done internally within the faculty members for the progress.
  • Missing online payment when students opt for specific courses.
  • Raise a ticket in terms of any issues, or suggestions.

What did we do


  • Custom solutions developed for the students as well as staff using the «Experience Cloud».
  • Students are provided permission to block their attendance when they are in the classroom.
  • Geo-locations are captured for each student and «check-in» as well as «check-out» of the classes to maintain integrity.
  • Multiple processes for students, hostels, staff members, and announcements are developed in a manner so that information is broadcast at a run time.
  • MIS is facilitated by the university so that all the information is available to the stakeholder team.
  • Launching of the application via native mobile application was done so that it is accessible from anywhere.
  • Integration with Razor Pay for online payment for the students.


  • Build the university’s confidence by removing the manual intervention taken over by automation.
  • Complete 360-degree information for the students/staff members/admin/etc. as well as their payment information
  • UI was designed and developed in a manner that covers all aspects of the student’s Journey.
  • Information is available 24/7, up-to-date, and in real-time.

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